Return & Refund Policy
Return & Refund Policy
At Victoriabunndy, we want you to feel confident when shopping with us. Please review the following Return & Refund Policy before requesting a return, refund, exchange, or replacement.
30-Day Return Policy
If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.
Approved returned products will be refunded to the original payment method.
Please note that original shipping charges are generally non-refundable unless otherwise required by applicable law or the return results from an error made by Victoriabunndy.
Return conditions or eligibility may vary during promotional events, including Black Friday, seasonal sales, clearance events, special promotions, and other limited-time offers.
Please review any specific promotional terms before placing your order.
How to Request a Return
Before returning any product, please contact our customer-support team to request return authorization and return instructions.
When contacting us, please include:
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Your full name
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Your order number
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The product you would like to return
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The reason for the return
Once we receive your request, our customer-support team will review it and provide the applicable next steps and return instructions.
Where available and applicable, we may provide a return shipping label.
Please do not send products back without contacting us first.
Products returned without prior authorization may not be accepted or eligible for a refund.
Return Eligibility
To qualify for a return, the product should generally be returned in the same condition in which it was received, together with its original packaging and any accessories, instructions, seals, or components included with the product.
For hygiene, health, and safety reasons, certain beauty and personal-care products may not be eligible for return after they have been opened, used, worn, applied, altered, or otherwise exposed to personal use.
Products may not qualify for a refund if they:
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Have been used or applied
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Have been opened where hygiene seals or protective packaging were originally present
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Have been worn or tested in a manner that creates a hygiene concern
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Have been altered or modified
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Were damaged after delivery
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Are missing original packaging, accessories, or included components
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Are otherwise not in substantially the same condition in which they were received
This restriction does not apply where an item arrived damaged, defective, incorrect, or where applicable law provides otherwise.
Beauty and Personal-Care Products
Because Victoriabunndy sells beauty, skincare, beauty tools, and personal-care products, certain items may be subject to additional return restrictions for hygiene and safety reasons.
Opened or used skincare, cosmetics, applicators, beauty tools, personal-care products, or other hygiene-sensitive items generally cannot be returned solely because of a change of mind.
If such a product arrives damaged, defective, contaminated, incorrect, or otherwise materially different from what you ordered, please contact us so that we can review the issue and provide an appropriate resolution.
Products Purchased from Other Retailers
This policy applies only to products purchased directly through Victoriabunndy.com.
If you purchased a Victoriabunndy product through another retailer, marketplace, or third-party platform, please contact the original seller directly.
The return, refund, and exchange policies of that retailer or platform will apply to your purchase.
Damaged or Defective Products
Please inspect your order as soon as possible after delivery.
If a product arrives damaged or defective, please contact our customer-support team within 14 days of delivery.
Please use the subject line:
DAMAGED ITEM
Include the following information:
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Your order number
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A clear description of the issue
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Clear photographs or videos showing the damaged or defective product
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Photographs of the outer packaging
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A photograph of the shipping label
Once your claim has been reviewed, we may offer an appropriate resolution, which may include:
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A replacement
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A partial refund
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A full refund
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Another reasonable solution depending on the circumstances
Please do not discard the damaged product, packaging, or shipping materials until our customer-support team has completed its review.
We may require additional photographs, videos, or other information to verify the issue.
Missing Items
If one or more products are missing from your order, please contact our customer-support team using the subject line:
MISSING ITEM
Please include:
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Your order number
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The name of the missing product
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Photographs of the products you received
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Photographs of the packaging
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A photograph of the shipping label where applicable
Please note that some orders may be shipped in multiple packages.
Before submitting a missing-item claim, please review your shipping confirmation emails and tracking information to determine whether the remaining products are still in transit.
Incorrect Products
If you receive a product that is different from the product you ordered, please contact us as soon as possible.
Please provide:
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Your order number
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The name of the product you ordered
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Clear photographs of the product you received
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Photographs of the packaging
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A photograph of the shipping label
Once the issue has been verified, Victoriabunndy will provide an appropriate resolution, which may include a replacement, refund, or other solution depending on the circumstances.
Exchanges
If you would like to request an exchange, please contact our customer-support team before returning the product.
Exchange requests are subject to:
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Return eligibility
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Product condition
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Product availability
If the requested replacement product is unavailable, we may issue a refund for the eligible returned product instead.
For hygiene-sensitive beauty and personal-care products, exchanges may not be available once the product has been opened or used unless the product arrived damaged, defective, or incorrect.
Return Shipping
Where a return is approved because a product arrived damaged, defective, or incorrect, Victoriabunndy may provide a prepaid return shipping label or another appropriate return solution.
For returns resulting from:
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Change of mind
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Personal preference
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Incorrect product selection by the customer
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Ordering the wrong size, color, style, or variation where applicable
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Other customer-initiated reasons
return shipping costs may be the responsibility of the customer unless otherwise stated.
Any applicable return shipping charges, deductions, or requirements will be communicated before the return is processed.
We recommend using a trackable shipping method when returning a product where a prepaid return label is not provided.
Victoriabunndy cannot guarantee receipt of independently shipped return packages that do not include valid tracking information.
Refunds
Once your eligible return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method used for the purchase.
Depending on your bank, credit-card provider, PayPal, or other payment processor, additional processing time may be required before the refund appears in your account.
Please note that processing times are determined by your financial institution or payment provider and are outside Victoriabunndy's direct control.
Unless otherwise required by applicable law, the following charges are generally non-refundable:
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Original shipping charges
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Express or expedited shipping fees
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Shipping insurance fees
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Customs duties
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Import taxes
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Other delivery-related charges
These charges may be refunded where the refund results from an error made by Victoriabunndy or where applicable law requires otherwise.
Late or Missing Refunds
If Victoriabunndy has confirmed that your refund was approved but you have not yet received it, please:
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Check your bank or payment account again.
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Contact your credit-card company or payment provider.
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Contact your bank, as refund processing times may vary.
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Contact our customer-support team if the refund still does not appear after completing the steps above.
Please include your order number and any relevant refund information when contacting us.
Promotional and Sale Products
Products purchased during promotional events may be subject to different return conditions.
Certain products may be designated as:
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Clearance items
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Final-sale items
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Personalized products
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Bundled products
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Promotional products
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Heavily discounted products
These products may not qualify for returns or exchanges unless they arrive damaged, defective, incorrect, or unless otherwise required by applicable law.
Any special restrictions applicable to a promotion or product will be displayed on the relevant product page, promotional page, or offer terms where applicable.
Non-Returnable Products
For hygiene, health, and safety reasons, certain products may not be returnable once opened or used.
Depending on the nature of the product, this may include certain:
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Cosmetics
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Skincare products
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Personal-care products
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Beauty applicators
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Beauty tools
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Products that come into direct contact with the skin, face, lips, eyes, hair, or body
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Products with broken hygiene seals
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Products that cannot reasonably be resold for health or hygiene reasons
If you are unsure whether a particular product is eligible for return, please contact us before opening or using the product.
Order Cancellations
If you need to cancel or modify an order, please contact our customer-support team as soon as possible after placing your order.
We will make reasonable efforts to accommodate cancellation or modification requests.
However, once an order has entered processing, fulfillment, or shipping, we may no longer be able to cancel or modify it.
If your order has already shipped, you may need to follow the applicable return process after receiving the product.
Refused or Undeliverable Packages
If a package is returned to Victoriabunndy because of an incorrect or incomplete shipping address, failed delivery attempt, refusal of delivery, or another issue not caused by Victoriabunndy, additional shipping charges may apply if the customer requests reshipment.
Where a refund is available, applicable shipping or return costs may be deducted from the refund unless otherwise required by law.
Customers are responsible for providing accurate shipping information when placing an order.
Contact Us
For questions or requests involving:
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Returns
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Refunds
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Exchanges
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Damaged products
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Defective products
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Incorrect products
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Missing items
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Order cancellations
please contact our customer-support team:
Email: support@victoriabunndy.com
Please include your order number in your message whenever possible so that our team can assist you efficiently.
Victoriabunndy
Customer Support
Victoriabunndy.com