Return & Refund Policy
Returns
Customers may request a return within 30 calendar days after the order is confirmed as delivered.
To be eligible for a return, the product should be returned in its original condition, together with its original packaging and accessories where applicable, except where the return is caused by a damaged, defective, or incorrect item.
How to Request a Return
To request a return:
- Contact us at support@victoriabunny.com within 30 calendar days after delivery.
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Include the following information:
- Your order number
- Your name
- The email address used to place the order
- The product you wish to return
- The reason for the return
- Photos or videos if the product is damaged, defective, or incorrect
- We will review your return request and respond within 2 business days.
- If your return is approved, we will send you the applicable return instructions and the correct return address.
- After receiving return authorization, please ship the approved return within 7 calendar days.
We recommend using a trackable shipping service when returning a product.
Please do not send returned products directly to our company address unless our customer service team specifically instructs you to do so.
Depending on the customer's location, an approved return may be sent to a designated return warehouse. Any return warehouse address provided by us is used solely for processing returned products and is not the registered company address of the website operator.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us at support@victoriabunndy.com within 7 calendar days after delivery.
Please provide:
- Your order number
- A description of the problem
- Clear photos or videos showing the issue
We will review the information provided and respond within 2 business days.
If we confirm that the product was damaged, defective, or incorrectly supplied, we will provide an appropriate solution, which may include a replacement or refund.
If a return is required because of an error on our part, Shaanxi Lechen Electric Power Technology Co., Ltd. will be responsible for the reasonable return shipping cost.
Where a replacement is approved, we will also be responsible for the applicable replacement shipping cost.
Change-of-Mind Returns
If you return an eligible product because you changed your mind, ordered the wrong product, or no longer want the product, you are responsible for the return shipping cost.
Original outbound shipping charges are not refundable for change-of-mind returns unless otherwise required by applicable law.
Refund Processing
After we receive an approved returned product, we will inspect it within 3 business days.
If the return is approved after inspection, we will issue the applicable refund to the original payment method within 5 business days.
After we issue the refund, your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.
If you have not received your refund after the applicable processing period, please contact your bank or payment provider first. If you still require assistance, contact us at:
This Returns & Refunds Policy does not limit any mandatory consumer rights available under applicable law.