Shipping & Delivery
Order Processing
Orders are normally processed within 1–3 business days after payment is successfully completed.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
If we are unable to process an order within the stated period, we will contact the customer using the contact information provided with the order.
Shipping Charges
Applicable shipping charges are displayed during checkout before the customer completes the purchase.
Unless an order specifically qualifies for free shipping, the customer is responsible for the outbound shipping charge displayed at checkout.
The customer will be able to review the applicable shipping charge before confirming payment.
Delivery Time
Delivery times may vary depending on:
- Destination
- Shipping method
- Carrier
- Customs processing where applicable
- Local delivery conditions
Any delivery time displayed on the website, product page, checkout page, or order confirmation is an estimated delivery time unless expressly stated otherwise.
Where tracking information is available, it will be provided after the order has been shipped.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you discover an error in your delivery address, please contact:
as soon as possible before the order is shipped.
Once an order has been transferred to the shipping carrier, we may not be able to change the delivery address.
Return Shipping Costs
If an eligible return is requested because the customer changed their mind, ordered the wrong product, or no longer wants the product, the customer is responsible for return shipping costs.
If a return is required because the product is damaged, defective, or incorrectly supplied by us, Shaanxi Lechen Electric Power Technology Co., Ltd. will be responsible for the reasonable return shipping cost.
Customers must contact us and obtain return instructions before sending products back.
Do not send products to the company address or another address found on the website unless that address has been specifically provided by our customer service team for the approved return.