Shipping & Delivery

Shipping & Delivery

At Victoriabunndy, we are committed to processing and delivering your order as efficiently and reliably as possible.

Please review the following shipping and delivery information before placing your order.

Order Processing

Order delivery generally consists of two stages:

Processing Time

Processing includes:

  • Order verification

  • Payment confirmation

  • Product preparation

  • Quality inspection where applicable

  • Packaging

  • Preparation for shipment

Orders are generally processed and submitted for shipment within 72 hours after payment has been successfully received.

Please note that processing times may be longer during:

  • Public holidays

  • Promotional events

  • Black Friday and seasonal sales

  • Product launches

  • Periods of unusually high order volume

  • Warehouse disruptions or other circumstances outside our reasonable control

Once your order has been dispatched, you will receive shipping or tracking information where available.

Shipping Time

Shipping time begins after your order has been processed and dispatched from our warehouse or fulfillment facility.

Estimated delivery times are generally as follows:

Destination Estimated Delivery Time
United States and Canada 2–4 weeks
Australia and New Zealand 2–4 weeks
United Kingdom and Europe 2–4 weeks
Other countries and regions 2–5 weeks

These estimated delivery times generally apply to products that are currently in stock.

Please note that all delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on your location, shipping carrier, customs processing, local delivery services, and other circumstances outside Victoriabunndy's reasonable control.

Possible causes of delivery delays may include:

  • Customs inspections

  • Local carrier delays

  • Severe weather

  • Public holidays

  • Remote delivery locations

  • Transportation disruptions

  • Incorrect or incomplete delivery information

  • High seasonal shipping volume

  • Events outside our reasonable control

International Shipping

Victoriabunndy may ship products internationally to eligible countries and regions.

Shipping availability, delivery times, and available shipping methods may vary depending on your destination.

Certain products may also be subject to shipping restrictions based on local laws, customs requirements, carrier policies, or product characteristics.

If we are unable to ship a product to your destination, we may contact you regarding available options.

Insured Shipping

Where insured shipping is available and selected during checkout, your order may receive additional protection against qualifying loss or damage during transit.

If your package is confirmed as lost or arrives damaged, please contact our customer-support team and provide sufficient supporting evidence.

Depending on the circumstances and the terms applicable to the shipping method selected, we may arrange an appropriate resolution, such as a replacement.

Supporting evidence may include:

  • Your order number

  • Your tracking number

  • Photographs of the damaged product

  • Photographs of the shipping package

  • A photograph of the shipping label

  • Relevant tracking information

  • Other evidence reasonably requested to review your claim

Claims are reviewed individually and may be subject to carrier records, available evidence, and the terms of the selected shipping method.

Priority Insured Shipping

Where available, orders placed with Priority Insured Shipping receive priority during the order-processing stage.

However, priority processing does not guarantee faster delivery once the package has been transferred to the shipping carrier.

Actual delivery time may depend on:

  • Order volume

  • Warehouse availability

  • Destination

  • Customs clearance

  • Local carrier conditions

  • Weather

  • Transportation disruptions

  • Other circumstances beyond our control

As a result, the total delivery time for a Priority Insured Shipping order may sometimes be similar to standard shipping.

Priority insured orders may also receive protection against qualifying loss or damage during transit in accordance with the applicable shipping terms.

Split Shipments

Products included in the same order may be stored or fulfilled from different warehouse locations.

As a result, your order may occasionally be divided into multiple packages and delivered separately.

Each package may have:

  • A separate tracking number

  • A different carrier

  • A different estimated delivery date

Receiving one package does not necessarily mean that the rest of your order is missing.

Please review your shipping confirmation emails and tracking information to determine whether additional packages are still in transit.

You will not be charged additional shipping fees solely because Victoriabunndy divides an order into separate shipments.

Tracking Your Order

Once your order has been shipped, tracking information will generally be sent to the email address provided during checkout.

Please make sure that the email address entered when placing your order is correct.

Tracking numbers may require several days to begin displaying accurate movement after dispatch.

In some cases, tracking information may take up to approximately one week to update, depending on the carrier, shipping route, or international logistics network.

You may track your package using:

  • The shipping carrier's tracking website

  • The tracking link included in your shipping confirmation

  • A reputable third-party tracking service such as 17TRACK

Please note that a temporary lack of tracking updates does not necessarily mean that your package has stopped moving.

International packages may continue moving between logistics facilities even when tracking information has not yet been updated.

Delivery Delays

Although we aim to deliver orders within the estimated timeframes, some shipments may take longer than expected.

Delivery delays may occur because of:

  • Customs inspections

  • Carrier congestion

  • High order volume

  • Public holidays

  • Severe weather

  • Transportation disruptions

  • Incorrect or incomplete shipping addresses

  • Remote delivery locations

  • Local postal delays

  • International logistics delays

  • Events outside our reasonable control

Victoriabunndy cannot guarantee exact delivery dates once a package has been transferred to the shipping carrier.

We appreciate your patience while our warehouse, fulfillment, and delivery partners work to complete your shipment.

Order Changes

Please carefully review all order details before completing your purchase.

This includes:

  • Shipping address

  • Product selection

  • Product style

  • Size

  • Color

  • Variation

  • Quantity

  • Contact information

If you need to request a change to your order, please contact our customer-support team within 24 hours after placing your order.

We will make reasonable efforts to accommodate your request.

However, order changes cannot be guaranteed.

Once an order has entered processing, fulfillment, packaging, or shipping, we may no longer be able to modify or cancel it.

Victoriabunndy is not responsible for delivery issues caused by incorrect or incomplete information submitted by the customer.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Where possible, we will attempt to process your cancellation request before fulfillment begins.

However, once an order has entered processing or has been shipped, cancellation may no longer be possible.

If your order has already been shipped, you may need to wait until it arrives and then follow the applicable return process described in our Return & Refund Policy.

Incorrect Shipping Address

Customers are responsible for providing an accurate, complete, and deliverable shipping address when placing an order.

Please verify your:

  • Full name

  • Street address

  • Apartment, suite, or unit number where applicable

  • City

  • State or province

  • Postal or ZIP code

  • Country

  • Telephone number where required by the carrier

If you discover an address error, please contact us as soon as possible.

We will attempt to update the shipping information where possible, but address changes cannot be guaranteed once an order has entered fulfillment or shipment.

If a package is returned, lost, delayed, or delivered incorrectly because the customer provided an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

Victoriabunndy cannot guarantee a refund or replacement where delivery failure results solely from inaccurate information provided by the customer.

Customs, Duties, and Taxes

International orders may be subject to:

  • Customs duties

  • Import taxes

  • VAT or similar taxes

  • Brokerage fees

  • Handling charges

  • Customs clearance fees

  • Other charges imposed by the destination country or carrier

Unless otherwise stated during checkout, these charges are the responsibility of the customer and are not included in the product price or shipping fee.

Victoriabunndy does not control customs duties, taxes, or fees imposed by local authorities and cannot predict their amount.

Customers are responsible for understanding the customs and import requirements applicable in their country or region.

Customs procedures may also delay delivery beyond the estimated timeframe.

Lost Packages

If your package appears to be lost in transit, please contact our customer-support team.

Please provide:

  • Your order number

  • Your tracking number

  • Your full delivery address

  • A description of the issue

  • Any relevant carrier information

We may review tracking records and, where appropriate, contact or request additional information from the shipping carrier.

Any replacement or refund will be subject to the circumstances of the shipment, available carrier records, the selected shipping method, and our applicable policies.

Damaged Packages

Please inspect your package and products as soon as possible after delivery.

If an item arrives damaged, please contact us promptly and provide:

  • Your order number

  • Your tracking number

  • A description of the damage

  • Clear photographs or videos of the damaged product

  • Photographs of the outer shipping package

  • A photograph of the shipping label

Please keep the damaged product and all original packaging until our customer-support team has completed its review.

Depending on the circumstances, we may provide a replacement, partial refund, full refund, or another appropriate resolution.

Missing Items

If part of your order is missing, please first check whether your order was divided into multiple shipments.

Review all available shipping confirmation emails and tracking numbers.

If the missing product does not appear to be part of another shipment, please contact our customer-support team and include:

  • Your order number

  • The name of the missing product

  • Photographs of the products you received

  • Photographs of the package

  • A photograph of the shipping label where available

We will review the available information and provide an appropriate resolution where applicable.

Tracking Shows Delivered but Package Is Missing

If your tracking information shows that a package has been delivered but you cannot locate it, we recommend that you first:

  1. Check around your property, mailbox, parcel locker, reception area, or other secure delivery location.

  2. Ask household members, neighbors, reception staff, or building management whether they accepted the package.

  3. Review the carrier's tracking information for delivery notes.

  4. Contact the local shipping carrier for additional delivery information.

If you still cannot locate the package, please contact Victoriabunndy with your order number and tracking information.

We will review the issue based on the available carrier records and circumstances.

Refused or Unclaimed Deliveries

Customers are responsible for accepting delivery of their orders and completing any required customs or carrier procedures.

If a package is:

  • Refused by the recipient

  • Left unclaimed

  • Returned because delivery attempts were unsuccessful

  • Returned because customs duties or taxes were not paid

  • Returned because of an incorrect or incomplete address

additional return or reshipping costs may apply.

Where a refund is available for a returned package, original shipping charges, return shipping charges, customs fees, or other applicable costs may be deducted from the refund unless otherwise required by law.

Shipping Restrictions

Certain products may be subject to shipping restrictions based on:

  • Destination-country regulations

  • Carrier policies

  • Customs rules

  • Product ingredients

  • Product size or weight

  • Transportation safety requirements

If an item cannot legally or reasonably be shipped to your destination, we may cancel the affected item or order and issue an appropriate refund where applicable.

Contact Us

For questions regarding:

  • Shipping

  • Delivery

  • Tracking

  • Delayed packages

  • Lost packages

  • Damaged packages

  • Missing products

  • Order changes

  • Shipping-address corrections

please contact our customer-support team:

Email: support@victoriabunndy.com

Please include your order number whenever possible so that our customer-support team can assist you efficiently.

Victoriabunndy
Customer Support
Victoriabunndy.com